Kimbra Studios
5778 South Rapp Street
Littleton, Colorado 80120

Phone: 303.973.6105
Toll Free: 877.501.5433
Fax: 303.948.8895

Ordering Question:
Press:

How long has Kimbra Studios been in business?

» Kimbra Studios was founded in 1999 under the name My Life Designs.

What are the business hours?

» 9:00 to 5:00 M-F MST

Where is Kimbra Studios located?

» We are in the beautiful Rocky Mountain region - Littleton, CO

Who and what is Kimbra Studios?

» Kimbra Studios offers beautiful custom photo jewelry and accessories which capture loved ones in an heirloom piece that will be treasured for years to come. Many of the Kimbra Studios designs are exclusive, copyrighted designs and will not be found anywhere else.

What are your accepted payment methods?

» Kimbra Studios accepts Visa, MasterCard, American Express and Discover

Can I pay with a check or money order?

» If you are sending in your photos with your order, you can pay with personal check. Kimbra Studios mailing address will be included with your receipt from the website.

When am I charged for my order?

» Because each piece is custom made and we begin production immediately, your credit card will be authorized and charged as soon as you place your order through our website.

How do I purchase a gift certificate?

» If you go to the home page and click on the Gift Cards link box you will be taken to purchase a Gift Card.

Is your jewelry solid sterling?

» Yes. All of our jewelry is .925 solid sterling silver fine jewelry, not silver-plated. Complete cleaning instructions will accompany your purchase. Each piece is handcrafted and truly an heirloom to be treasured.

Do I put the photo(s) in myself?

» No. Kimbra Studios does all the work for you and seals each piece so that you have a beautiful, heirloom piece of jewelry that will last a lifetime.

Can I get the photo wet?

» Yes. Kimbra Studios jewelry is made to last a lifetime. You can wear your jewelry in the shower, doing dishes, swimming. We do suggest not spraying hairspray, perfumes or sunscreens on the jewelry.

Can you send me a blank piece of jewelry?

» All of our designs are exclusively made for Kimbra Studios and most are copyrighted designs. We do not sell pieces blank.

How do I care for or keep my jewelry clean?

» We offer Sterling Polishing Cloths through the website, these are a great way to polish up your piece. Jewelry can be soaked in a phosphate free dishwashing detergent. Appropriate storing of jewelry is very important and care instructions are included with your piece.

How does my order come packaged?

» Our jewelry arrives in a plastic polybag with a tarnish tab inside a black satin pouch. The pouch is inside a white pillow box with the Kimbra Studios logo on the front. Our accessories arrive in a white pillow box with the Kimbra Studios logo on the front.

How do I get my photo to you?

» You can upload right through the website where you can also manipulate your photo by cropping it and changing the color options.

Can you use a professional photograph?

» We work with many professional photography studios. If yours is not one of them, we can send them a Copyright Release form to sign.

Can you remove or move around objects in a photo or use multiple photos?

» There is a special instructions area of the Kimbra Studios website. Please be very specific in writing what you want your photo to look like. This may result in a Retouching Service fee of $15.00.

Can I see my image cropped?

» If you are uploading you images, you will have the opportunity to crop your images and proof them on the jewelry on your screen. If you are mailing your images to us you may request to see your image cropped and we will forward a cropped image to you for approval. Simply request to see a proof when you are mailing in your picture. (Make sure to include an email address so that we can email you the image)

Can my image be changed from Color to Sepia or Black and White?

» If you are uploading you images you will have the opportunity to edit your image and change the color of your picture to black and white, sepia and several other color effects. If you are mailing your images to us you may request that we change your image to Black and White and we will edit the image at no charge.

Will my photos look exactly as they appear on my computer?

» Because of the differences in computer screens and due to the nature of printing processes, we do not guarantee exact color matching. We watch our processes very closely and strive to offer you the best quality available.

What type of image file do I need to send?

» All images should be at least 3" to 6" in size. If you have a digital image, please upload the photo as a .jpg file. Make sure the image is saved at a minimum of 1024 x 768 pixels or more. The file size should be a minimum of 200KB and a maximum of 2MB. A minimum 2 Mega pixel digital camera is required.

If you already have an image on your Windows computer:

» Open "My Computer".

» Find the image you want to use.

» Set your mouse pointer on the image, click the RIGHT mouse button once, and release. A small menu will appear.

» Set your mouse pointer at the bottom of the menu on Properties (It will highlight), click the LEFT mouse button once, and release. A new screen will pop up.

» You should see several tabs across the top of the page. One of them will say Summary. Click it.

» You should see a list of image properties. Width is the image width in pixels, and Height is the image height in pixels.

What is the return policy?

» All products are guaranteed against defects in materials and workmanship for 30 days from shipment. If you need to return a product, please send an e-mail to . Appropriate storing of jewelry is very important and care instructions are included with your piece.

Do you have any kind of customer satisfaction guarantee?

» If you are not satisfied with your purchase, return it within 30 days and we will remake it (same product, same image) at no additional cost.

What is your cancellation policy?

» We immediately begin processing your order. Because of the custom nature of our products, orders cannot be cancelled once they have been placed.

Can you update me on the status of my order?

» In order to check on the status of your order, log in and go to your account. Click on the "View Orders" tab, you will see all the orders that you have placed and the status of each order. If you have further questions you can email and someone will get back with you within 24 hours.

How are Kimbra Studios orders delivered?

» All domestic orders are sent to the address you specify via DHL Ground except for PO Box addresses.

How long will it take to receive my order?

» Your customized Kimbra Studios order will take approximately 2- 3 weeks to be completed and shipped. Orders cannot be processed until all information is received with the photograph/digital image. If you need it quicker, choose our 2-Day or Next Day Shipping option. 2-Day and Next Day orders are rushed through the production process.

What are the shipping and handling costs?

» $8.95 DHL Ground - Two to Three Weeks from receipt of order and photos
» $22.95 DHL 2 Day - Two to Three weeks from receipt of order and photos - expedited production and shipping
» $32.95 DHL Next Day - Two to Three weeks from receipt of order and photos - expedited production and shipping
» $26.95 Canada & Mexico - Duties and taxes not included
» UK, France, Germany, Italy, Spain, Australia (we do not ship to Africa) - Rates vary for other International Destinations. Duties and taxes not included.

Can a finished Kimbra Studios order be delivered to someone else?

» Yes. We ask you for the shipping and billing address. We will not contact the recipient in any way.

How will I know when my order ships?

» We will e-mail you a shipping confirmation when your order ships. If tracking service is available, we include the Tracking number in your Shipping Confirmation e-mail.

Who do I contact if I am having a problem with my order?

» Please e-mail and they will get back to you as soon as possible.

Did my order go through?

» If your order has successfully been entered, you will receive an email confirmation shortly thereafter.

What do I do if I am having technical difficulty downloading images?

» If you have had a problem downloading your images during your order process, simply e-mail them to with your order number in the subject line.

What do I do if nothing shows up in my shopping bag?

» We are sorry that you are having problems with your order. Please try to design the piece again, and it will most likely go through. If you continue to have problems, simply e-mail us at .

» Feel free to email or call us at anytime! We will make sure that we respond to you within one business day.

Phone: Toll free 877.501.5433 or 303.973.6105
Email:
Press:

Mailing Address:
5778 S. Rapp St. Littleton, CO 80120

Do you offer wholesale or reseller pricing?

» Kimbra Studios does have a wholesale program. If you are interested in applying, please click on the wholesale program link at the bottom of the page. If you have specific questions about the program, please e-mail .

Do you offer a photographer discount program?

» Kimbra Studios does have a professional photographer discount program. If you are interested in applying, please click on the wholesale program link at the bottom of the page. If you have specific questions about the program, please e-mail .

Do you offer a sample Studio Display?

» Yes. You can customize your Studio Display to complement your photography and fit your clientele. We offer a one time Studio Display at 50% off our regular retail prices. The minimum for this initial order is $500 retail, $250 after discount. You supply us with your own images, which enables you to wear beautiful jewelry and advertise your business at the same time! We also offer jewelry displays to showcase the pieces in your studio.

Do you allow photographers to increase suggested retail price on products?

» When you receive your studio display, you will receive 10 wholesale brochures. These brochures look exactly like our retail brochures, except they do not show pricing. If you need to order additional brochures, they are available in quantities of 50 at a price of $10.00 per 50.

Do I have to order a studio display?

» We do require wholesalers and professional photographers who want to receive the discount on our products to purchase the studio display.

Are there minimums on orders?

» After you have purchased your studio display, there are no minimums orders.

What are your wholesale prices?

» Our wholesale price list will be sent to you with your Display Kit. Wholesale discounts range from 30 - 50% depending on annual sales volume.

Do I have to charge my customers your suggested retail prices?

» Many studios mark up pricing due to photography copyrights and time spent manipulating photo files.

What happens after I have filled out the Inquiry Form?

» In approximately 1-2 days you will be contacted by a studio representative who will answer any questions you have and will send you the appropriate paperwork needed to move forward with ordering your Studio Display.

How are orders placed?

Do I put the photo(s) in myself?

» No. Kimbra Studios does all the work for you and seals each piece so that you have a beautiful, heirloom piece of jewelry that will last a lifetime.

Is your jewelry solid sterling?

» Yes. All of our jewelry is .925 solid sterling silver, fine jewelry. It is not plated. Complete cleaning instructions will accompany your purchase.

Can I get the photo wet?

» Yes. Kimbra Studios jewelry is made to last a lifetime. You can wear your jewelry in the shower, doing dishes, swimming.

Can you send me a blank piece of jewelry?

» All of our designs are exclusively made for Kimbra Studios. We do not sell pieces blank.

What is your return policy?

» Because each piece is made specifically for you, we do not offer refunds. We will, however, work with you to correct any issue that is problematic because of an error on our part. We do guarantee against any defects in the products for the first 30 days. Appropriate storing of jewelry is very important and care instructions are included with your piece.

What is your turnaround?

» If you choose Regular Shipping, turnaround is approximately 2 weeks from when we receive your order and photo(s). If you choose Express Shipping, turnaround is 5-7 days from receipt of your order and photo(s).

Do you ship internationally?

» Yes, We do. Rates vary depending on the country.

What is the best file format, resolution and image size?

» We strongly recommend .jpg files that have a width or height of no larger than 6" with a resolution of 300 dpi. If you are working with pixels, this translates to 1800 pixels with a resolution of 300 dpi.

» If your scanner does not have a dpi setting, use the highest available setting. Refer to your scanner's manual for more details.

Will my photos look exactly as they appear on my computer?

Because of the differences in computer screens and due to the nature of printing processes, we do not guarantee exact color matching. We watch our processes very closely and strive to offer you the best quality available.